Refund Policy

Thank you for choosing AIO TeleVital for your online yoga membership. We want you to feel confident and supported in your practice. This Refund Policy explains when and how refunds are offered for memberships, plans, and other purchases made through our site.

If you have any questions, please contact us through the details on our Contact page.

1. Memberships & Subscriptions

Unless otherwise stated on the checkout page or in a specific offer:

All membership and subscription fees are non‑refundable once a new billing period has started.
Your membership will remain active until the end of the current billing period, even if you cancel before it ends.

You can cancel your membership at any time through your account settings. When you cancel:

You will not be charged again after the current billing period.
You will not receive a refund for any remaining days in your current billing period, unless required by law or stated otherwise in a special promotion.

2. Free Trials & Intro Offers

From time to time, we may offer free trials or introductory pricing.

If you sign up for a free trial and do not cancel before the trial period ends, your selected payment method will be charged for the next billing period.
Fees charged after a trial period are generally non‑refundable, unless required by law.

Please review the specific terms shown at sign‑up for any free trial or introductory offer.

3. One‑Time Purchases (Programs, Workshops, Add‑Ons)

For one‑time purchases such as special programs, workshops, or add‑on content:

Unless otherwise stated at checkout, all one‑time purchases are non‑refundable once you have received access to the content or the event has started.
If we need to cancel a paid live event or are unable to provide the content you purchased, we will either:
- Provide a replacement session or equivalent access, or
- Offer a refund or credit, at our discretion, where required by law.

4. Technical Issues & Access Problems

We aim to keep our platform running smoothly. If you experience a technical issue that prevents you from accessing paid content:

Please contact us as soon as possible with details and screenshots if you can.
We may, at our discretion and in accordance with applicable law, offer:
- Extra access time,
- A replacement session, or
- A partial or full refund only where a significant portion of paid access was lost due to an issue on our side.

We are not responsible for issues caused by your internet connection, device limitations, or other factors outside our control.

5. Fraud, Abuse & Violations

If we suspect fraud, abuse of our refund policy, or a violation of our Terms & Conditions:

We may refuse a refund,
Restrict or terminate your access, and/or
Take other steps permitted by law.

Chargebacks or payment disputes initiated with your bank or payment provider may result in immediate suspension of your account while we review the claim.

6. How to Request a Refund

If you believe you qualify for a refund under this policy or under applicable law:

Contact us using the details on our Contact page.
Include:
- Your full name
- The email used for your account
- The date and type of purchase
- A brief explanation of your request

We will review your request and respond within a reasonable time. If a refund is approved, it will be issued to your original payment method where possible. Processing times may vary depending on your bank or payment provider.

7. Changes to This Policy

We may update this Refund Policy from time to time. When we do, we will post the updated version on this page and revise the “Last Updated” date below.

Your continued use of our site and services after changes take effect means you accept the updated policy.

Last Updated: 03/18/2026